ezph Privacy Policy — How We Handle Your Personal Information

When you register and use the ezph platform, we collect certain personal information that is necessary to operate your account and deliver our services. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history, which is required to process deposits and withdrawals in Philippine pesos. During identity verification, we may request a copy of a government-issued ID to confirm your eligibility and comply with applicable Philippine regulations. When you use our platform, we automatically collect technical data such as your device type, operating system, browser, IP address, and session activity logs. This technical data helps us maintain platform security, detect fraud, and improve the overall experience for Filipino players.

The personal data we collect is used exclusively to provide, maintain, and improve the ezph platform and its services. Your account details are used to verify your identity, process transactions, and communicate important updates about your account or the platform. Transaction data is retained to comply with financial record-keeping requirements under Philippine law and to resolve any disputes that may arise. We use technical and behavioural data to monitor platform security, identify suspicious activity, and protect all players from fraud. Where you have opted in, we may use your contact details to send you relevant platform updates or promotional information — you can opt out of these communications at any time by contacting our support team. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

ezph does not sell,rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers — all of whom are contractually bound to handle your data securely and only for the purposes we specify. In cases where we are legally required to do so, we may disclose your personal information to Philippine regulatory authorities, law enforcement agencies, or courts of competent jurisdiction. If ezph undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will never share your data with third parties for their own independent marketing purposes without your explicit consent. Any third-party partners we work with are carefully vetted and required to maintain data protection standards consistent with applicable Philippine law.

The ezph platform uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions correctly. Essential cookies are required for core platform functionality such as keeping you logged in and remembering your preferences between sessions. Analytics cookies help us understand how players navigate the platform so we can identify areas for improvement and optimise the user experience for Filipino players. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features. We do not use third-party advertising cookies or allow external advertisers to place tracking technologies on our platform. Our use of cookies is limited to what is necessary for platform operation, security monitoring, and internal performance analysis.

Protecting your personal information is a core responsibility that ezph takes seriously. We implement industry-standard security measures including SSL/TLS encryption for all data transmitted between your device and our servers, ensuring that your account credentials and financial details are protected in transit. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions, and all staff handling personal data are trained in data protection best practices. We conduct regular security assessments and vulnerability testing to identify and address potential risks to our systems before they can be exploited. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected players and the relevant Philippine authorities in accordance with applicable legal requirements. While no online platform can guarantee absolute security, we continuously invest in our security infrastructure to maintain the highest practical level of protection for all player data.

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. Account information is retained for the duration of your active account and for a defined period after account closure to comply with financial record-keeping and anti-money laundering requirements. Transaction records are kept for a minimum period as mandated by Philippine financial regulations, after which they are securely deleted or anonymised. Technical logs and session data are retained for a shorter period and are used solely for security monitoring and fraud detection purposes. If you request the deletion of your account and personal data, we will process your request promptly, subject to any legal obligations that require us to retain certain records. Once the applicable retention period has expired, your data is permanently and securely destroyed in a manner that prevents reconstruction or recovery.

As a player using the ezph platform in the Philippines, you have a number of rights in relation to your personal data that we are committed to upholding. You have the right to access the personal information we hold about you and to request a copy of that data in a readable format. If any of your personal information is inaccurate or incomplete, you have the right to request that we correct it promptly. You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations. You also have the right to object to or restrict certain types of processing, including the use of your data for direct marketing communications. To exercise any of these rights, please contact our support team at [email protected] with your registered account details and a clear description of your request. We will respond to all data rights requests within a reasonable timeframe and in accordance with applicable Philippine data protection law.

ezph reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine law. When we make material changes to this policy, we will notify registered players through a notice on the platform or via the contact details associated with their account. The effective date at the top of this page will always reflect when the policy was last revised. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Continued use of the ezph platform after any changes to this policy have taken effect constitutes your acceptance of the updated terms. If you have any concerns about changes to this policy, please contact our support team before continuing to use the platform.